For additional information contact:
Joey Perez
Director of Marketing
559-788-6220 ext: 1912 jose.perez@eaglemtncasino.com
Eagle Mountain Casino apologizes for the recent experience during the George Lopez show and is offering all attendees a full reimbursement AND free tickets to any future 2024 show at Eagle Mountain (tickets of same or lesser value)
Summary of events:
Lopez’s statement providing reason for exiting the show abruptly after not saying anything to casino management or security, came as a shock to everyone including casino management. The claims of unruly guests are not consistent with casino footage and surveillance. Casino security and Lopez security team worked together to make sure there was no filming with phones as requested by Lopez. It was the job of Lopez private security team to inform casino security if they wanted to escort anyone out which never occurred. Under the casinos discretion no guests were unruly or providing an unsafe environment.
Once Lopez walked to his dressing room, he nor his team offered an apology to the casino team or guests nor any explanation as to why Mr. Lopez did not want to continue and left 15 minutes later and was transported back to Porterville airport by Eagle Mountain Casino transportation.
“While we did see guests yelling out, we see recordings showing those saying – we love you, can we buy you a drink, etc. We also know that at a comedy show, there are also likely some outbursts that casino security would have been happy to address had any issue been made known. We only want for our guests to have a safe and enjoyable experience, and we want our entertainers to feel safe and enjoy coming to Porterville as well.” Explained Assistant General Manager Tiffani Sahagun.
Mr. Lopez or his private security had every opportunity to inform casino team if they wanted a guest escorted out and they did not.
The two prior openers, also comedians, did not have any concerns or issues, so this was quite a shock to everyone attending.
This after his initial show, scheduled April 20, 2024, was cancelled by the comedian just an hour before the show citing a health emergency yet provided a new show date of June 7, 2024. The casino supported the entertainer and wished him well. The casino acted as quickly as possible rescheduling the show, and accommodating guests any way they could. Now, for a second time, the comedian is causing the casino to once again accommodate guests by reimbursing show tickets and going above and beyond to ensure guests know the casino values their business and only wants to provide a positive experience while visiting.
Eagle Mountain Casino has had a long-storied history of providing first class entertainment to the Central Valley with some of the biggest names in the entertainment industry. Eagle Mountain Casino would like to provide those that were disappointed by Lopez performance a true Eagle Mountain Casino concert experience and prove why Eagle Mountain Casino is The Place To Be!
For reimbursement – guests are being asked to visit: https://www.eaglemtncasino.com/george-lopez-refund-request/
About Eagle Mountain Casino
Eagle Mountain Casino is a full-service casino owned and operated by the Tule River Tribe. The casino, located at 1850 West Street in Porterville, CA, off Highway 65, next to the Porterville Fairgrounds, is now open 24 hours a day, seven days a week. The new property is double in size, growing to over 100,000 square feet, featuring new dining options, 1,750 slot machines, 20 table games, and a state-of-the-art event center. Guests must be 21 and older to drink alcohol and play on the gaming floor. For more information, go to www.eaglemtncasino.com or call 1-800-903-3353.
